Waitlist Settings

Let guests join a waitlist when your classes reach capacity. Navigate to Settings > Waitlists to manage your waitlist preferences.

Enabling Waitlists

Use the global toggle on the Waitlists settings page to enable or disable waitlists for your entire studio.

• On -- guests can join waitlists for any class that has waitlists enabled
• Off -- no classes will show a "Join Waitlist" option, even if individual classes have waitlists enabled

Per-Class Waitlist Control

When the global waitlist toggle is on, you can enable or disable waitlists for individual classes:

• Add Class form -- toggle "Waitlist" on or off when creating a new class
• Edit Class modal -- toggle "Waitlist" on or off for existing classes

The per-class toggle only applies when the global setting is enabled. If you turn off waitlists globally, no classes will accept waitlist signups regardless of their individual settings.

How Auto-Promotion Works

When a guest cancels their booking for a full class:

1. The next person on the waitlist is automatically promoted to a confirmed booking
2. Their pre-authorized payment method is charged for the class
3. They receive a confirmation email with their booking details
4. The waitlist position updates for remaining guests

How Guests Join a Waitlist

From your studio's booking page, when a class is full:

1. The guest clicks Join Waitlist
2. They enter their name and email address
3. They provide a payment method through Stripe (securely stored, not charged yet)
4. They're added to the waitlist and receive a confirmation email with their position

Managing Waitlisted Guests

On the class detail page in your dashboard, you can see the waitlist panel showing:

• Guest name and email
• Waitlist position
• When they joined

From here you can:

• Promote a guest manually (moves them to a confirmed booking)
• Remove a guest from the waitlist