Reset Your Password

If you've forgotten your password or need to reset it for security reasons, StudioBase provides a secure password reset process using email verification.

Password Reset Process

1. Navigate to the Login Page

Visit www.studiobase.org/auth/login

2. Click "Forgot Password?"

Below the password field, click the Forgot Password? link.

[Screenshot: Login page with "Forgot Password" link highlighted]

3. Enter Your Email Address

On the password reset page, enter the email address associated with your account.

[Screenshot: Password reset email input form]

4. Click "Send Reset Code"

Click the button to receive a password reset code via email.

The reset code will be sent to your email address within 1-2 minutes. Check your inbox and spam folder.

Verify Your Email with OTP Code

1. Check Your Email

Look for an email from StudioBase with the subject:

"Reset your StudioBase password"

The email contains a 6-digit verification code (e.g., 123456)

[Screenshot: Password reset email with 6-digit code highlighted]

2. Enter the Verification Code

Return to the password reset page and enter the 6-digit code exactly as shown in the email.

[Screenshot: Verification code input form with 6 digit fields]

3. Submit the Code

Click Verify Code to proceed to the password reset step.

Verification codes expire after 15 minutes for security. If your code expires, request a new one.

Create Your New Password

1. Enter Your New Password

Create a new password that meets all password requirements:

At least 8 characters long
Contains uppercase and lowercase letters
Contains at least one number
Contains at least one special character (!@#$%^&*)

[Screenshot: New password form with strength indicator]

2. Confirm Your New Password

Re-enter your new password to ensure it's correct.

3. Submit Your New Password

Click Reset Password to save your new password.

After successfully resetting your password, you'll be automatically signed in and redirected to your dashboard.

Security Features

The password reset process includes multiple security measures:

Email Verification: Ensures you control the email account
Time-Limited Codes: Codes expire after 15 minutes
Single-Use Codes: Each code can only be used once
Rate Limiting: Prevents abuse of the reset system
Notification Email: You'll receive a confirmation email after password change

Resending the Reset Code

If you didn't receive the email or the code expired:

1. Click "Resend Code"

On the verification code page, click the Resend Code button.

2. Wait for the New Email

A new 6-digit code will be sent to your email address within 1-2 minutes.

3. Use the Latest Code

Always use the most recent code you received. Previous codes become invalid when a new code is requested.

Troubleshooting

Not receiving reset emails

Check spam/junk folder: Reset emails sometimes get filtered
Verify email address: Ensure you entered the correct email
Wait a few minutes: Email delivery can take 1-5 minutes
Check email provider: Some providers have strict filtering rules
Contact support: If still not receiving after 10 minutes

"Invalid code" error

Double-check you entered all 6 digits correctly
Use the most recent code if you requested multiple codes
Codes are case-insensitive but all characters must match
Request a new code if you've tried multiple times

"Expired code" error

Codes expire after 15 minutes for security
Click Resend Code to get a new verification email
Enter the new code within 15 minutes

"Password does not meet requirements" error

Review the password requirements
Use the real-time strength indicator to see which criteria are missing
Ensure your password is at least 8 characters with uppercase, lowercase, number, and special character

"This password has been compromised" error

The password you chose appears in known data breaches
Create a completely different, unique password
Avoid common passwords and dictionary words

"Email not found" error

The email address isn't associated with any account
Check for typos in your email address
Try creating a new account if needed
Contact support if you believe this is an error

Can't remember email address

Check your email clients for past StudioBase messages
Try common email addresses you use
Contact support@studiobase.org with your studio name or other account details

After Resetting Your Password

Once your password is reset:

Automatic Sign-In: You'll be signed in automatically
Confirmation Email: Check your inbox for a password change confirmation
Update Saved Passwords: Update any saved passwords in your browser or password manager
Review Account Activity: Check your security settings for any suspicious activity

Alternative Sign-In Methods

If you're having trouble resetting your password:

Google OAuth Users

If you signed up with Google, use Continue with Google to sign in
You don't need a password if you use Google OAuth

Security Best Practices

After resetting your password:

Use a strong, unique password: Follow password requirements
Use a password manager: Store your password securely
Don't reuse passwords: Use a unique password for StudioBase
Monitor your account: Check for suspicious activity in security settings

Preventive Measures

To avoid needing password resets in the future:

Save your password: Use a password manager or browser's built-in manager
Use Google OAuth: Link your Google account for easy sign-in
Keep recovery email updated: Ensure you can always access your email

Next Steps