Classic dashboard guide. This is the archived version of this article for the classic dashboard. Read the current version.
Penalties
Configure no-show and late cancellation penalties to reduce missed bookings
Penalties Settings
The penalties settings page lets you configure consequences for students who miss classes or cancel late. Penalties help reduce no-shows and encourage students to cancel in advance when they can't attend.
Go to Dashboard > Settings > Penalties to configure your policy.
For details on how penalties apply during class management, see Penalty Settings.
Penalty Types
No-Show Penalty
Charged when a student doesn't show up for a booked class. You set the percentage of the class price that's charged as a penalty.
Late Cancellation Penalty
Charged when a student cancels after the cancellation deadline. You set both the deadline (hours before class) and the penalty percentage.
Forfeit Rules
Configure what happens to the booking payment when a penalty applies — whether the full amount, partial amount, or no amount is forfeited.
How It Works
- Configure your penalty percentages and cancellation deadline
- When a student no-shows or cancels late, the penalty is automatically applied
- Penalty amounts are visible on the class detail page
- Students see the penalty policy when booking
Need Help?
Contact support at support@studiobase.org if you have questions about penalty settings.